From the official HEAT press release:
MIAMI - The Miami HEAT announced today that individual game tickets for all four Round 1 home games of the 2014 White Hot Miami HEAT Playoffs presented by Miccosukee Resort &Gaming will go on sale Friday, April 4th at 10:00 a.m. There will be an eight-ticket limit per household per game. Individual game ticket inventory is limited and tickets are expected to sell quickly. Fans can purchase tickets online at HEAT.com, Ticketmaster.com, at all Ticketmaster outlets or by calling 1-800-4NBA-TIX. Tickets will NOT be available at the AmericanAirlines Arena Ticket Office for the initial on-sale date. Playoff tickets may be purchased at the AmericanAirlines Arena Ticket Office beginning on Monday, April 7th at 10:00 a.m.
Home Games 3 and 4 of the First Round will only be played if necessary. Fans that have purchased tickets for any unplayed games will be automatically issued a refund by Ticketmaster, including fees (except UPS and retail pickup fees). If fans purchase tickets at a retail location, they can secure a refund by returning tickets for unplayed games at the same retail location where the tickets were originally purchased.
HEAT fans can still guarantee the opportunity to purchase playoff tickets before the on-sale date by purchasing a HEAT Priority Access Club Membership available exclusively online at HEATPriorityAccessClub.com.
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